Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect personal information that you provide to us, including:

• Name, email address, and phone number
• Location data when you request roadside assistance
• Vehicle information (make, model, year, license plate)
• Payment information for billing purposes
• Service preferences and communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website or use our app:

• Device information (device type, operating system, browser type)
• IP address and general location information
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide roadside assistance services
• Connect you with service providers in your area
• Process payments and billing
• Communicate with you about your service requests
• Improve our services and user experience
• Send you important updates and promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing

We may share your information with:

Service Providers

We share necessary information with our network of towing and roadside assistance providers to fulfill your service requests. This includes your location, contact information, and vehicle details.

Third-Party Services

We work with trusted third-party companies to help us provide our services, including:

• Payment processors
• Cloud hosting providers
• Analytics services
• Communication platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

5. Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain uses of your information
• Request data portability
• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@towmenow.app.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: